If you have a complaint with regards to your personal data and how it is being processed or held, you can access what personal data is held but identification will be required.
STEEL POINT LIMITED will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, A minimum of one piece of photographic ID listed above and a supporting document is required. If WTC is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to INFO@STEELPOINTTATTOOS.CO.UK or by phoning 02086802913 or writing to us at the address further below.
46 TAMWORTH ROAD, CROYDON CR01XU
STEEL POINT LIMITED aims to provide a high-quality service that meets your needs. We believe we are achieving this, but if there is something we’re not getting right, please let us know.
To ensure our services to you remain of the highest standard and quality, we have a procedure through which you can let us know if, for any reason, you are unhappy or unsatisfied with our services, or with any.
At STEEL POINT LIMITED you can expect to be treated with courtesy, respect and fairness at all times. We expect you will also treat our staff (including those dealing with your complaint) in the same way.
Confidentiality:
We will treat your complaint in confidence in accordance with all current GDPR regulations, subject to the need to disclose information required by authorities and/or as a result of legal obligations.
Complaint details, actions and outcomes will be recorded and used for service improvement. We may collate anonymous data from complaints (as well as compliments and suggestions) to help us understand the types of issue occurring and how well we are doing to resolve them. We value your feedback in order to do better in the future, become more customer focused, act fairly, and seek continuous improvement.
Our promise to you is that we shall:
- Treat your complaint seriously
- Work to resolve your complaint promptly and in confidence
- Learn lessons and use them to review and where appropriate improve our service.
How to complain to us:
If you wish to make a complaint about a service or a staff member you can do so via phone, email or letter or in person.
- If you are unhappy about the service at STEEL POINT LIMITED, please in the first instance speak to a staff member. If you are not comfortable doing that or are unhappy with our response, then please contact our MANAGEMENT
- You can do so at the STUDIO or by calling 02086802913 in confidence.
- If you wish to write, you can email INFO@STEELPOINTTATTOOS.CO.UK, using the subject line complaint.
If your complaint or concern is regarding the level of CARE/SERVICE you have received from an TEAM MEMBER, please let us know.
How we will respond:
All complaints, via phone, email or post, will be logged and the appropriate people made aware immediately. In any case, we will aim to respond to your complaint within 5 working days.
Our aim is to fully investigate your complaint and in doing so to give you a full reply and initial remedy within 10 working days.
Due to the nature of individual complaints, if this is not possible, an interim response will be made informing you of the action and investigation being undertaken.
Remedies:
When we get things wrong we will:
- Fully investigate matters to find out what happened or what went wrong
- Ensure you receive an explanation of what went wrong, how and why
- If appropriate accept responsibility and apologise
- Reach an amicable solution
- Then put things right, by making appropriate changes that may include:
- Providing the service required in the first instance (as soon as appropriate)
- Updating procedures and/or policies
- Training/retraining and/or supervising staff
- Learn lessons from mistakes and if required make amendments to policy and practices to make sure this doesn’t happen again